Contact ATRIO Customer Service at 1-877-672-8620 (TTY 711) or visit your local ATRIO office for assistance. You can also send an email to ATRIO Customer service by using the Contact Us form.

You can view the ATRIO Provider Directory. You can utilize our printable directories or our online search tool. If you need assistance in locating a provider, please contact ATRIO Customer Service.

ATRIO does not require members to obtain a referral from their PCP to see a specialist, however some specialists may require a PCP referral before accepting a new patient into their practice. If you are a member of our Special Needs Plan, a prior authorization will be required to see out of network providers.

You can view ATRIO drug formularies here. You can search the formulary to see if your medication is covered. For more information regarding your medication and your cost please contact our ATRIO Customer Service Team at 1-877-672-8620 (TTY 711).

Yes, the shingles vaccine is a covered benefit for members with Part D prescription drug coverage. The new vaccine is covered even if you have already had the old vaccine. You can read more about vaccines here.

Begin by contacting ATRIO Customer Service or stopping by your local ATRIO office. We can work with you to determine if your bill is inaccurate.

If you are seeking care at an approved Medicare provider, you should not be asked to pay for any services at the time of your visit as long as you are receiving “covered services”. If you are uncertain whether or not the services you are seeking are covered, or the provider of your choice does not participate with Medicare, please contact our Customer Service staff prior to your visit.

ATRIO has a Protected Health Information Disclosure Form available. If you do not have access to print this from our website, you can contact ATRIO Customer Service or visit your local ATRIO office to request one. Complete the form to give ATRIO permission to discuss and disclose health information about you to a designated person or persons. This can include talking about your medical claims, bills, appointments, and other health-related information. Another option is to obtain a certified Power of Attorney or other legal document that your legal counsel can provide.

All Medicare contracted health plans are required by the Centers for Medicare Services to use the U.S. Postal Service for certain mailings. You can contact ATRIO Customer Service, or send us an email via our website, to ask to be removed from non-required communications.